We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please contact us before sending items back. In this way we can deal with your return as swiftly and efficiently as possible. We will refund the full value of your order including postage if you return the goods for any reason. For non-faulty goods your return should be made within 14 days of receipt and returned items should be in perfect, unused condition. If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. We will give a full refund or send replacements free of charge. For all returns we strongly recommend you obtain proof of posting. It would also help us a great deal if you could note any box damage on delivery and keep any evidence of damage in transit so that we may be able to claim from our delivery company.
If for any reason you wish to cancel, return or refund outside of the legally required periods please give us a call and we will be happy to help you. We are very proud of our products and the quality of the service we offer and will make every effort to provide you with the best service.
Customers have 14 calender days to cancel an order/contract and goods must be returned to us within 14 calender days of cancellation. Please phone us (01208 812531) if you wish to cancel your order. A full refund including all postage will be given.
Before ordering or entering into a contract customers are asked to be aware of the the Model Cancellation form contained within Schedule 3 of the Consumer Contracts
(Information, cancellation and Additional Charges) Regulations 2013 a copy of which is reproduced below:
To: Vineyard Candles Limited, Unit 1 Knights Business Centre, Palmers Way, Wadebridge, PL27 6HB, 01208 812531, firstname.lastname@example.org
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods ..................../* for the supply of service .................ordered on .............../*received on .....................
Name of consumer:
Address of consumer:
Signature of consumer: (only if this form is notified on paper)