DELIVERY OF YOUR ORDER
The Minimum order through our shop cart is a value of £19.50 excluding delivery. All prices are quoted in GBP sterling and include VAT.
We also accept orders by post, fax, phone or online.
We accept most major debit or credit cards, postal orders and cheques. We do not accept American Express or Diners Card
If paying by cheque or postal order we recommend you contact us for up to date prices and stock availability.
Once placing an order through our online shop cart you will receive an automatic confirmation of your order from our web site. We will contact you if there is any problems with you order. All payments
are handled by Worldpay. We do not receive or keep any credit card information regarding the payment through our web site.
FOREIGN ORDERS, REP OF IRELAND, CHANNEL ISLANDS & EU
We only ship to UK mainland addresses. If you wish to ship to other addresses please give us a call and we can give you a quote for shipping.
DESPATCH & DELIVERY
We aim to despatch your order within 3 working days of receipt. In real terms this means that if you place an order on a Friday evening we may not be sending your candle until the following Wednesday. We are a small family business and do not have a large warehouse and lots of stock and warehouse packing staff ! If you require your order urgently please give us a call or e-mail and we’ll let you know what we can do for you.
Delivery is charged based on the weight of the goods sent and is based on mainland UK addresses excluding Northern Island, Highlands and Islands Region, Channel Islands and other Isalnd addresses. For Northern Ireland,Highlands and Islands and other island addresses please phone for a delivery quote. We do not normally deliver outside the UK MAINLAND.
An order size of 1 or 2 candles is delivered by Royal Mail Second Class signed for service. This service costs £3.99 for one or two candles. Deliveries usually take 2-3 days from date of despatch but are not guaranteed within that time and can take longer.
If you require faster delivery we offer the express option for delivery by Hermes for telephone orders. This is a 24 hour tracked service but costs £6.99 please contact us on 01208 812 531 if you wish to use this service it is not available via web sales.
An order size of 3 or more candles is delivered by Hermes which is a 24 hour tracked service. This service costs £6.99 and is the only delivery option available for orders of 3 or more candles. Please ensure that your e-mail details given at the time of ordering are correct as you will receive delivery updates via e-mail
We can despatch to an alternative delivery address, but goods cannot be left unattended.
There are, unfortunately, times when delivery fails to meet expectations. In these circumstances we will do our utmost to find out where the package has gone astray & keep you fully & promptly informed. Contact us by phone or e-mail with your order number and we’ll get on to chasing things up. If your delivery “disappears” we will refund or send another order.
We work hard to keep stock of all our products. All products visible on the web site – should be in stock. If we make a mistake and your candle is not immediately available we will contact you immediately and manufacture your candle as soon as we can. It takes about 3 days to make a candle from start to finish.